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  @New Boundary - FAQ  
1. Are New Boundary products covered by warranty?  

We aim to sell great products with warranty support where possible. Most items come with one year warranty support. Please refer to the description on each listing as warranty terms differ from item to item. Warranty is valid within Australia only.

All the item Accessories not cover by the warranty. For example if you buy a mp3 player the player self is cover by the warranty but the earphone and battery is not cover by the warranty.
  2. Who should I contact for a warranty claim?  

Many of our items come with full manufacturer's warranty and we would ask you to look for the warranty card inside the box, and liaise directly with the manufacturer where instructed. For our assistance with regards to warranty and returns please email sales@new-boundary.com . Warranty is valid within Australia only.

  3. Is Warranty transferable?  

No, if warranty is offered this is non transferable, even on bulk lots. If the item(s) are being purchased by yourself then any warranty claims must come directly from you. We are unable to make any exceptions.

  4. What is your Returns Policy?  

We will replace your item if it is found to be Dead on Arrival (DOA) within 7 days from the date of dispatch. Any DOA's must be returned back to us within 7 days.

  5. Is GST included in the price?  

Yes. The final price is inclusive of the GST. All prices quoted are inclusive of the GST, such as shipping costs .

  6. Is warranty extended if an item is replaced ?  
  The warranty applies only to the original product and is not extended for replacements.  
  7. If I bought a Digital Camera but the battery life is very short can I get a refund?  
  If the problem is battery life, we suggest you use the Ni-Mh 2400mAh rechargeable battery. It will solve the problem normally. We will not offer any refund for this problem.  
  8. How can I provide proof of purchase for a warranty claim?  
  Keep your invoice or receipt. We will not response for any item return with no attach of the invoice.  
  9. I have a problem with New Boundary what should I do?  
  E-mail us : sales@new-boundary.com  
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